Privacy Policy

Information we receive

When you email us or use our website chat, we receive the information you provide, such as your name, email address or phone number, business details, messages, and consultation booking details. Our website hosting provider may process basic technical information needed to serve and protect the site, such as IP address, browser information, and request logs.

How we use information

We use inquiry information to respond, discuss requested services, manage our relationship with you, and protect the website. We may retain correspondence for business records and to address follow-up questions.

Sharing and service providers

We use hosting and email providers, and GoHighLevel/LeadConnector to provide website chat, AI responses, contact management, and consultation scheduling. Chat messages and submitted details are processed through these services to respond to your inquiry and support follow-up. They may process information for those purposes. We may also disclose information when required by law or to protect our rights and the safety of others. We do not use this site to sell personal information.

Cookies and tracking

Our website loads a GoHighLevel/LeadConnector chat widget. The widget may use cookies, browser storage, and technical information to operate chat and maintain your session. Information you submit through chat can be retained in our business contact and conversation records. Choosing an email or phone link opens the relevant app. We do not include an advertising pixel or separate analytics service. Providing contact details for an inquiry does not by itself enroll you in marketing texts or emails.

AI website assistant

Lia is an AI assistant. Responses can contain mistakes; ask our team to confirm important service details. An appointment is confirmed only when booking succeeds. Please do not submit passwords, payment card details, or sensitive personal or customer information through chat.

Text messaging privacy

When you choose SMS updates, we use your phone number and consent preferences to send the categories of messages you select. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except service providers needed to deliver and support the messaging program. You may reply STOP to unsubscribe or HELP for assistance.

Security and retention

We take reasonable steps to limit access to information we receive. No online transmission or storage method is completely secure. We keep inquiry information for as long as reasonably needed for the purposes above, subject to applicable legal obligations.

Your choices

You can choose what to include in your email. Please do not send sensitive personal or customer data in an initial inquiry. To ask about information you have provided, or request correction or deletion where applicable, email support@liaprosolutions.com. We may need to verify your request and may retain information where required or permitted by law.

Children

This site is intended for business audiences and is not directed to children under 13. If you believe a child sent us personal information, contact us so we can review it.

Changes

We may update this policy as the website and services change. The effective date above shows when this version took effect.

Contact

LIA ProSolutions
support@liaprosolutions.com